Vizenta AI
Legal

Privacy Policy

Last updated January 3, 2026

About This Privacy Notice

This Privacy Policy describes how Realcoderz Inc (“Realcoderz”, “Vizenta AI”, “we”, “our”, or “us”) collects, uses, processes, stores, protects, and discloses personal information when you use:

  • Our website: www.vizenta.ai (the “Website”)
  • The Vizenta AI software-as-a-service platform (“Platform”)
  • The Vizenta AI mobile application (“App”)
  • Any related products, services, communications, or interactions (collectively, the “Services”) By accessing or using our Services, you agree to this Privacy Policy.

1. Who We Are

Realcoderz Inc is a technology company providing AI-powered risk monitoring, analytics, and automation solutions through the Vizenta AI platform.

Depending on your jurisdiction, Realcoderz may act as:

  • Data Controller – when we determine how and why personal data is processed
  • Data Processor – when we process data on behalf of enterprise clients

2. Information We Collect

We collect information in the following categories:

2.1 Information You Provide Directly

  • Name
  • Email address
  • Phone number
  • Company name
  • Job title
  • Account credentials
  • Billing and payment details
  • Communications and support requests
  • SMS opt-in preferences

2.2 Information Collected Automatically

When you use our Website, Platform, or App:

  • IP address
  • Device information
  • Browser type
  • Operating system
  • Usage logs
  • Clickstream data
  • Session duration
  • Cookies and tracking technologies

2.3 Information Processed Through the Platform

Depending on client configuration, Vizenta AI may process:

  • Video feeds from CCTV systems
  • AI-generated analytics and metadata
  • Biometric-related identifiers (if enabled by client)
  • Attendance logs
  • Risk alerts and event data
  • Operational performance data Important:When enterprise customers upload video or employee-related data, Realcoderz acts strictly as a Data Processor, and the client remains the Data Controller responsible for obtaining required consent.

3. How We Use Information

We use personal information to:

  • Provide and operate our Services
  • Deliver AI analytics and monitoring features
  • Authenticate users and manage accounts
  • Process payments
  • Send service-related notifications
  • Improve product functionality and performance
  • Detect fraud, abuse, or security incidents
  • Comply with legal obligations
  • Send marketing communications (with consent) We do not sell personal data.

For users in the European Economic Area (EEA), UK, or similar jurisdictions, we process data based on:

  • Contractual necessity
  • Legal obligation
  • Legitimate interests
  • Consent (where required)

5. Biometric & AI Processing (If Enabled)

If facial recognition or biometric features are enabled:

  • Data is processed only as configured by enterprise clients
  • We do not independently use biometric data
  • Processing is limited to authorized purposes
  • Retention is controlled by the client Where required (e.g., BIPA compliance), clients are responsible for obtaining written consent from individuals.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Maintain session security
  • Analyze traffic and performance
  • Improve user experience
  • Support marketing efforts For detailed information, refer to our Cookie Notice:https://vizenta.ai/cookies‍You may disable cookies via browser settings, though some features may not function properly.

7. Data Sharing & Disclosure

We may share information with:

7.1 Service Providers

  • Cloud hosting providers
  • Payment processors
  • Analytics providers
  • SMS/email service providers

7.2 Enterprise Clients

Where users are employees or authorized users of a client organization.

When required by law, subpoena, or regulatory obligation.

We do not sell personal data to third parties.

8. Data Retention

We retain personal information:

  • As long as necessary to provide Services
  • As required by contractual agreements
  • To comply with legal obligations
  • Until deletion is requested (subject to regulatory requirements) Enterprise clients control retention of platform-processed data.

9. Data Security

We implement industry-standard safeguards, including:

  • Encryption in transit and at rest
  • Role-based access control
  • Secure cloud infrastructure
  • Regular security audits
  • Access logging and monitoring However, no system is 100% secure.

10. International Data Transfers

Your information may be transferred and processed in countries outside your residence.Where required, we implement safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • Data Processing Agreements (DPAs)
  • Adequacy decisions

11. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion
  • Restrict processing
  • Object to processing
  • Data portability To exercise your rights, contact:contact@vizenta.ai‍We may verify your identity before processing requests.

12. Children’s Privacy

Our Services are not directed to individuals under 18 years of age.We do not knowingly collect personal data from children.

Our Website may contain links to third-party websites.We are not responsible for their privacy practices.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.Material changes will be notified via:

  • Website notice
  • Email notification
  • In-app notification Your continued use of Services constitutes acceptance of the updated policy.

15. Contact Information

If you have any questions regarding this Privacy Policy:‍Realcoderz Inc‍Website: https://www.vizenta.aiEmail: contact@vizenta.aiAddress:‍US Headquarters‍Vizenta AI (Realcoderz Inc.)1640 Boro Place, 4th Floor, Mclean VA 22102, USA📞 +1 (571) 617-5574‍Global Delivery & Innovation Center‍Realcoderz Inc819, Tower 4, Assotech Business Cresterra, Sector 135,Noida, UP, India – 201305📞 +91 9582731946